For foreign costumers

Welcome to the website (hereinafter, the “Site”). For Maclò S.p.A. (hereinafter, “Maclò”) your privacy and the security of your personal data are very important, which is why it collects and manages your personal data with the utmost care and takes specific measures to keep them safe.

Below you will find the main information on the processing of your personal data in relation to your browsing of the Site and the use of the services offered. For detailed information on how your personal data is processed, please read this document carefully (Privacy Policy). We also ask you to read the Cookie Policy and the Conditions of Use of the Site, which contain detailed information regarding, respectively, the use of cookies and similar technologies on the Site and the conditions relating to our services. Some services may be subject to specific legal terms, in which case it will be our responsibility to give you all the appropriate information from time to time.

This Privacy Policy refers exclusively to the Site, and does not concern any third party websites referred to within the pages of the Site.

  1. What data we process

With reference to the processing purposes indicated in point 2 below, Maclò processes various types of personal data concerning you, including:

your identification data (such as name and surname), your contact details (such as email address and telephone number), shipping address and billing address, payment data (such as the payment method used , the holder, the number of the card used). These data are processed with reference to the online sale of Maclò products and the related activities connected to it (such as the conclusion and execution of the contract; payment; issuing of the invoice; shipping of the product; any management of the right of withdrawal, return and legal guarantees; customer assistance; the control and prevention of fraud and abusive behavior – also by third parties – in contrast with the laws in force, the applicable contractual provisions, the rules of correctness and good faith), as well as for the following services offered through the Site and related to online sales (not active in all countries): ( i) delivery of products purchased online at Maclò stores (“pick up in store”); (ii) return of products purchased online at Maclò stores (“return in store”); and (iii) online sale of products at Maclò stores (“click from store”). For customer service activities, the information you choose to provide in your communications is also processed;

in the case of your registration on the Site (“My Account”), your identification data, your email address and your password, as well as the data necessary to provide you with the services reserved for registered users (for example: Wish List, My orders , Quick Purchase, etc.). In case of registration / authentication to My Account through Facebook (service of Facebook Ireland Ltd. which acts as independent data controller), the data necessary for your registration / authentication are collected by this third party.

your identification and contact details are also used by Maclò to manage your eventual requests for information relating to Maclò products.

your geographical position, used with your consent by Maclò for any service (requested by you and offered through the Site).

your identification and contact data may be processed when you have consented to receive, by telephone, email or other means, marketing communications from or in the name of Maclò, or communications from or in the name of Maclò business partners with whom, with your express consent, Maclò has shared your personal data in accordance with this Privacy Policy;

when you have given your consent, Maclò also processes data relating to your preferences and interests, such as the products you have purchased or that are included in your wish list, age and gender, your country of origin, the language and your preferred currency, the newsletters to which you are subscribed and the interaction with them and with the events of the Maclò world. Maclò processes your data to analyze your habits and preferences to offer you personalized services and communications in line with your interests;

your name, surname and postal address, as well as your contact details (such as email address and telephone number) when a user of the Site communicates these data to us to deliver some products purchased on the Site. Your data is processed only to fulfill at the request of our user, and never for other purposes (for example, marketing). When you provide us with personal data of third parties, you must do what is necessary so that the communication of the data to Maclò and our subsequent processing for the purposes specified in this Privacy Policy take place in compliance with the applicable legislation, for which, for example, before providing the data personal data of third parties you must inform them and obtain their consent to the processing, when required.

Furthermore, when you browse the Site, data relating to your browsing are collected in particular to verify the regular functioning of the Site, to guarantee you the best navigation and to increase the quality of our services. For more information on the technologies used (cookies and similar tools) you are invited to consult our Cookie Policy.

  1. Why your data is processed and on what legal basis

2.1 Purposes related to the online sale of products

MACLÒ, as data controller, processes your personal data for the online sale of Maclò products and the related activities connected to it. In particular for:

the conclusion and execution of the purchase contract on the Site of one or more products, for payment, product shipment, any management of the right of withdrawal, return and the legal guarantee. This processing is necessary for the execution of a contract to which you are a party (sales contract). The provision of your personal data is mandatory; failing that, you will not be able to make a purchase on the Site or manage any of your requests relating to the right of withdrawal, return and legal guarantee or receive dedicated customer assistance;

customer assistance. The processing is necessary for the execution of a contract to which you are a party (provision of assistance). The provision of your personal data is mandatory; failing that, you will not be able to receive the assistance you requested;

the fulfillment of legal obligations relating to the sales activity (such as, for example, the issuance and storage of the invoice). This processing is necessary to fulfill a legal obligation. The provision of your personal data is therefore mandatory; failing that, you will not be able to make a purchase on the Site;

registration on the Site (“My Account”) and use of the services reserved for registered users (for example: Wish List, My Orders, Quick Purchase, etc.). This processing is necessary for the execution of a contract to which you are a party (registration on the Site and related provision of services). The provision of your personal data is mandatory; failing that, you will not be able to register on the Site and use the services dedicated to registered users;

the prevention and repression of fraud and abusive behavior (including by third parties) in contrast with the regulations in force, the applicable contractual provisions, the rules of correctness and good faith. The lawfulness of this processing is based on the legitimate interest in carrying out security checks and activities for the purpose of prevention and protection from fraudulent activities and abusive behavior. Upon your request, you will be provided with detailed information on the aforementioned legitimate interest and on the related so-called balance test;

the use of the following services offered through the Site and related to online sales (not active in all countries): (i) delivery of products purchased online at Maclò stores (“pick up in store”); (ii) return of products purchased online at Maclò stores (“return in store”); and (iii) online sale of products at Maclò stores (“click from store”). This processing is necessary for the execution of a contract to which you are a party (provision of the related service). The provision of your personal data is mandatory; failing this, you will not be able to use the service.

2.2 Purposes related to the performance of other services requested by you

Maclò processes the personal data you provide when you use these Site services and that you enter in the relevant modules of the Site. The treatment is based on the fulfillment of a contractual obligation between the parties or on the execution of pre-contractual measures adopted on you. request. The provision of your personal data is mandatory, any refusal would prevent you from using the requested service.

2.3 Marketing Purposes

With your consent, which is optional, Maclò uses your personal data for marketing purposes. Maclò, in fact, will be able to send you promotions, commercial communications or advertisements on its products, services and events. Marketing activities may include carrying out market research and surveys to measure your satisfaction or to carry out statistical analyzes, even with anonymous data organized in aggregate form. The processing of your data is based on your freely expressed consent and the provision of your data is optional; in case of refusal, in fact, there will be no consequences on the possibility of purchasing our products online.

With your consent, which is optional, Maclò uses the data collected in its stores and online, through this or other sites or through Maclò social media accounts, to collect information relating to your preferences, habits, lifestyle and detail of the purchases made. The data is used to create group and / or individual profiles (“profiling”) that allow us to send you personalized communications in line with your interests, or to carry out market research and statistical analysis, even with anonymous data, organized in aggregate form. The processing of your data is based on your freely expressed consent and the provision of your data is optional; in case of refusal, in fact, there will be no consequences on the possibility of purchasing our products online.

To send you marketing communications or personalized offers, channels such as emails, newsletters, telephone calls via operator, SMS, MMS, chat, instant messaging, social networks and traditional mail are used, including the sending of invitations to events organized by Maclò or to which Maclò participates. You can unsubscribe from the newsletters through the appropriate section of your personal account or by clicking on the relative link, present at the bottom of each commercial communication.

2.4 Further purposes

Your personal data are processed by the owner, to the extent of his competence, also for:

the management of requests for the exercise of rights regarding the protection of personal data (more information in point 6). This processing is necessary to fulfill a legal obligation to which the data controller is subject;

other obligations regarding the protection of personal data. In certain circumstances, the legislation on the protection of personal data obliges the data controller to use your contact details to provide you with specific information on the processing of your data such as, for example, to inform you of any security breaches that have affected your data and the measures taken to deal with it (so-called data breach), as well as to notify you of any significant updates to this privacy statement. This treatment is, therefore, necessary to fulfill a legal obligation to which the data controller is subject.

  1. Who will process your data

Your personal data may be accessed by Maclò staff (employees and collaborators), as well as third parties (suppliers and / or business partners) who have been adequately selected by the owners and offer a suitable guarantee of compliance with the rules on the processing of personal data. .

These third parties may carry out, on the basis of a specific designation by the owners (by each of them for the treatments they own), their activity as “data processors” (therefore under the direct responsibility of the data controller who has designated them: for example, internet providers, companies specialized in IT and telematic services, customer service companies, companies that carry out marketing activities, companies specialized in market research and data processing, physical stores) or as “autonomous data controllers “(for example, couriers and shippers, banking operators, freelancers or consultancy companies and legal or tax assistance).

Furthermore, your personal data may be disclosed to third parties also in the following cases:

(i) when the communication is required by applicable laws and regulations with respect to legitimate third party recipients of communications, such as authorities and public bodies that process your data as independent data controllers for their respective institutional purposes;

(ii) in the case of extraordinary transactions (for example: mergers, acquisitions, company transfers, etc.);

(iii) when you express your consent, to external companies, for independent marketing purposes.

You can request an updated list of the subjects to whom you communicate your data by contacting us at the addresses indicated below.

Some of the subjects indicated above may also be established outside the European Union (EU) or the European Economic Area (EEA), in countries that do not guarantee an adequate level of protection of personal data according to the standards established by the GDPR. Maclò takes the necessary precautions for a legitimate data transfer (in particular, through the use of the Standard Contractual Clauses approved by the European Commission). You can request information on the transfer abroad of your personal data at any time by contacting us at the addresses indicated below.

  1. How long your data is kept

We keep your personal data for a limited period of time, strictly related to the purpose for which it was collected and in compliance with applicable legal or regulatory obligations. At the end of the established retention period, your personal data will be deleted or in any case made anonymous irreversibly, except in the case in which Maclò is required to keep the data for a further period to comply with legal or regulatory obligations or to exercise or defend a right in court.

The retention period differs depending on the purpose of the processing, in particular:

for the online sale of products and the related activities connected to it (point 2.1), your personal data will be kept for the entire duration of the contractual relationship and for 10 (ten) years after its termination, except for registration with Site (“My Account”) and the use of the services reserved for registered users (for example: Wish List, My Orders, Quick Purchase, etc.), in relation to which your personal data will be stored until you request the deletion of your account;

for profiling or personalized marketing purposes, your data is kept for a period of 7 (seven) years from the moment of the release of your consent for the aforementioned purposes, following the impact assessment on data protection conducted by Maclò, with the participation of its Data Protection Officer;

for generic marketing activities, your data are kept by Maclò until the request for cancellation, revocation of consent or opposition to processing; Maclò also wants to protect your data and make sure you want to continue receiving his communications. Therefore, delete your data when 4 (four) years have passed since your last interaction with the Maclò world, for example through purchases at Maclò stores or the Site, participation in events or interaction with the Maclò newsletter;

to fulfill the legal obligations regarding the processing of personal data (point 2.4), your personal data will be processed by each owner, to the extent of their competence, for the period necessary to manage your request to exercise the rights recognized by the GDPR o to fulfill the legal obligation to which the data controller is subject. The data necessary to demonstrate compliance with the legal obligations to which the owner is subject will be kept for 10 (ten) years; in the event of a judicial or administrative dispute, your data will be kept for the period necessary for the legal protection of a right by Maclò or a third party or within the limits imposed by the judicial or administrative authority.

For more information about the storage of your personal data, contact us at the addresses indicated below.

  1. What are your rights

You can contact each data controller or the respective Data Protection Officer at any time, at the addresses specified below, to exercise your rights recognized by the GDPR and, in particular:

confirm whether or not personal data concerning you is being processed and, in this case, to obtain access and a copy of such personal data (“right of access”);

rectification of your personal data, that is to obtain the correction, modification or updating of any inaccurate or no longer correct data, as well as to obtain the integration of incomplete personal data, also by providing an additional declaration (“right of rectification”) ;

revoke your consent (“right to revoke consent”): you can revoke the consent you have given for the processing of your personal data at any time, including in relation to any activity for marketing purposes, including profiling. In this regard, the sending of commercial and promotional communications, the carrying out of market research and surveys for the detection of satisfaction and the personalization of commercial offers based on your interests are considered marketing activities. Upon receipt of your request, the owner will promptly cease the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force;

request the deletion of your personal data when these, in particular, (i) are no longer necessary with respect to the purposes for which they were collected or processed, or (ii) have been unlawfully processed, or (iii) must be deleted to fulfill a legal obligation, or, finally, (iv) you have opposed their processing (see below “right to object”) and there is no legitimate overriding reason that allows the owner to proceed with the processing in any case (“right of cancellation” or “Right to be forgotten”);

obtain the limitation of the processing of your personal data, i.e. that the owner retains such data without being able to use them without prejudice to any requests and exceptions provided for by law. This right can be exercised only when, in particular, (i) you contest the accuracy of the personal data, for the period necessary for the owner to verify the accuracy of such personal data, or (ii) the processing of the data is unlawful and you request the limitation of their use, rather than cancellation, or (iii) although the owner no longer needs them for processing purposes, the personal data are necessary for you to ascertain, exercise or defend a right in court or (iv) you have opposed their processing (see under “right of opposition”), pending verification of the possible prevalence of the legitimate reasons of the owner with respect to those of the interested party (right of limitation);

request your data or transfer them to a person other than the owner (“right to data portability”). You can ask to receive the data processed on the basis of your consent or on the basis of a contract stipulated with you, in a structured format, commonly used and readable by an automatic device. If you wish, where technically possible, we may at your request transfer your data directly to a third party indicated by you;

file a complaint with one of the supervisory authorities responsible for compliance with the rules on the protection of personal data, if you believe that the processing of your personal data has been carried out illegitimately (“right to lodge a complaint”). In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (

Furthermore, as an interested party you also enjoy the “right of opposition”, that is:

object at any time, for reasons connected to your particular situation, to the processing of your personal data carried out for the pursuit of a legitimate interest of the owner or for marketing purposes, including profiling. The owner will refrain from further processing your personal data unless it demonstrates the existence of compelling legitimate reasons to proceed with the processing that prevail over the interests, rights and freedoms of the interested party or for the assessment, exercise or defense of a right in court.

To ensure full compliance with the rights described above and that our users’ data are not violated or illegitimately accessed by third parties, before accepting your request to exercise one of the rights indicated, we may ask you for some information to ascertain your identity. or for clarification on the request made.

  1. Changes to the Privacy Policy

The features, functionalities and services offered by the Site may undergo changes in the future, as a result, this Privacy Policy may undergo changes and additions over time. You are therefore invited to periodically check the contents. You will be duly notified of any significant changes made to this Privacy Policy.

  1. Data security

Maclò adopts specific technical and organizational security measures in order to safeguard the confidentiality of the personal data of users of the Site and to prevent their personal data from being used illegitimately or fraudulently.

You are invited to take appropriate precautions when using the Site, such as keeping your login credentials strictly confidential or changing them periodically.

  1. Contacts of data controllers and related data protection officers

The data controller is Maclò S.p.A., with registered office in Via Via Piacenza, 6, 20135 Milan MI Italy, email:

The Data Protection Officer for Maclò S.p.A., domiciled at its headquarters, can be contacted at the following email address:

For any clarification, question or need related to your privacy or to exercise your rights recognized by the GDPR (see point 5) you can contact us by sending a request to our Customer Service by selecting “Privacy” or by calling 02 5412 2686.

Cookie Policy (EU)

This Cookie Policy was last updated on March 15, 2022 and applies to citizens and legal permanent residents of the European Economic Area.

  1. Introduction

Our website, (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are defined “cookies”). Cookies are also placed by third parties that we have engaged. In the document below we inform you about the use of cookies on our website.

  1. What are cookies?

Cookies are simple files sent together with the pages of this site and saved by your browser on the hard drive of your computer or other devices. The information collected in them may be sent back to our servers or to third party servers during the next visit.

  1. What are scripts?

A script is a piece of code used to make our site work properly and interactively. This code runs on our servers or on your device.

  1. What is a web beacon?

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to track website traffic. To do this, various data about you are stored using web beacons.

  1. Cookies

5.1 Technical or functional cookies

Some cookies ensure the proper functioning of the site and that your user preferences remain valid. By placing functional cookies, we make it easier for you to visit our website. This way you don’t have to repeatedly enter the same information when you visit our website, for example, the item stays in your shopping cart until you have paid. We can place these cookies without your consent.

5.2 Statistical cookies

We use statistical cookies to optimize the website experience for our users. With these statistical cookies we obtain insights into the use of our website. We ask for your permission to place statistical cookies

5.3 Marketing / Tracking Cookies

Marketing / tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertisements or to track the user on this website or on different websites for similar marketing purposes.

5.4 Social media buttons

On our site we have included buttons for Facebook and Instagram in order to promote websites (eg “like”, “pin”) or share (eg “tweet”) on social networks such as Facebook and Instagram. These buttons work using pieces of code coming from Facebook and Instagram themselves. This code places cookies. These social media buttons can also save and process certain information, so a personalized advertisement may be shown to you.

Read the privacy policy of these social networks (which may change regularly) to know what they do with your (personal) data that they process using these cookies. The data obtained is anonymized as much as possible. Facebook and Instagram are located in the United States.

  1. Cookies placed






Statistics (anonymous)







Google Fonts

Advertising / Tracking


Advertising / Tracking, Functional


Advertising / Tracking


Purpose pending investigation

  1. Allow

When you visit the website for the first time, we will show a popup with an explanation of the cookies. As soon as you click on “Save preferences”, you give permission for us to use the categories of cookies and plugins as described in this popup and cookie statement. You can disable cookies through your browser, but take into consideration that our website may no longer work properly.

7.1 Manage your consent settings

Functional Always active



  1. Your rights with respect to personal data

You have the following rights regarding your personal data:

  • You have the right to know when your personal data is needed, what happens to it, how long it will be kept.
  • Right of access: you have the right to access your personal data that we are aware of.
  • Right of rectification: you have the right to complete, correct, delete or block your personal data when you wish.
  • If you give us consent to process your data, you have the right to withdraw this consent and to delete your personal data.
  • Right to transfer your data: you have the right to request all your data from the controller and transfer all of them to another controller.
  • Right to object: you have the right to object to the processing of your data. We will respect this choice, unless there is a valid basis for dealing with them.

To exercise these rights, please do not hesitate to contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to lodge a complaint with the supervisory authority (the Data Protection Authority).

  1. Enable / disable and delete cookies

You can use your browser to automatically or manually delete cookies. It is also possible to specify that certain cookies cannot be placed. Another option is to change the settings of your internet browser in order to receive a message every time a cookie is placed. For more information on these options, see the instructions in the Help section of your browser.

Remember that our site may not work properly if all cookies are disabled. If you delete the cookies in your browser, they will be stored again after your permission when you visit our site again.

  1. Contact details

For questions and / or comments regarding the Cookie Policy and this declaration, please contact us using the following contact details:


Via Piacenza 6

20135, Milan (MI)



Email: ti.olcam@ofni

This Cookie Policy was synchronized with on March 15, 2022

Terms and conditions

  1. Introduction and effectiveness of the General Conditions

These general conditions of sale (hereinafter, “General Conditions”) have as their object the regulation of the purchase of products made via the internet, from the website (hereinafter, the “Site”) in compliance with the Italian legislation of pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the “Consumer Code”). The seller of the products and owner of the site is Maclò Srl.

The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to carefully read these General Conditions.

  1. Choose and order the Products

The characteristics and the price of the various products for sale on the Site (hereinafter “Product” or “Products”) are shown on the page relating to each Product.

The Customer must add the Product to the “Cart”, then enter the shipping and billing data, then select the desired payment method and confirm the order only after having read the General Conditions and the Privacy Policy and confirmed the their acceptance.

By sending the order from the Site, which has the value of a contract proposal, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these transcribed General and Payment Conditions.

The contract stipulated between Maclò and the Customer must be considered concluded with the acceptance of the order by Maclò. This acceptance is communicated to the Customer through an e-mail confirming the order itself containing a reference to these General Conditions, the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including any delivery costs. The Customer will check the confirmation e-mail and if he identifies errors in the order he will have 3 hours from the receipt of this e-mail to contact the Customer Service directly from the Site using the appropriate contact form accessible from the “Contacts “Or by writing an email to After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in Article 7 below.

Once the order is received, Maclò will check the availability of stocks for the fulfillment of the order. In the event that one or more Products are not available, Maclò Customer Service will promptly send an e-mail to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any additional Products available or cancel it. In case of no response within this period, the order will be considered confirmed and the available Products will be shipped. The amount relating to the missing Products will be reversed depending on the payment method chosen.

  1. Product Information

The information and characteristics relating to the Products are available on the Site.

For technological reasons, the Site cannot guarantee that the display of colors on the screen will always be accurate. Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered as a cause of non-conformity of the Product. In the event that a non-compliant Product is delivered, the Customer may request the restoration, without charge, of the conformity of the Products by repair or replacement. If this is not possible, the customer will be entitled to a corresponding reduction in the purchase price or a refund of the purchase price and (where incurred) the shipping costs.

  1. Coupon Codes – Promotions – Freebies

Maclò will be able to insert into the packages, send by e-mail or through partner sites some discount vouchers that can be used by the date indicated on the voucher itself.

The discount coupon must be entered on the cart page in the “discount code” box and activated using the “apply code” button. The system will update the total amount of the order net of the value of the voucher.

The use of the coupon is governed by the following conditions of use:

– discount vouchers cannot be combined with other commercial initiatives;

– Coupons have a default value or be in the form of a discount percentage;

– They have an expiration date which is indicated on the coupon itself;

– The coupon does not entitle you to change, it will not be refunded, in whole or in part and must be used by the expiry date. The voucher cannot be resold;

– The coupon can only be used for the purchase of products online;

– For fixed-amount coupon codes, if the latter is not sufficient to cover the amount of the order, the buyer will be able to do so using the forms of payment provided by the Site.

  1. Prices and shipping

The prices of the Products are inclusive of VAT, and are expressed in euros €. With regard to shipping costs, the Customer must refer to what is specified in the “Shipping Costs” section of the order. Shipping is free throughout Italy.

  1. Methods of payment

The Customer may pay the price of the Products and the related delivery costs by credit card or PayPal.

Credit card

Payment for Products purchased on the Site can be made by credit card directly through the Site. Maclò accepts credit cards from the VISA, Mastercard, American Express circuits. The charge of the Total Amount by the user to Maclò is made at the time of the order transmission. By selecting the “Remember payment information for future orders” box or by accessing the “Payment methods” section of your personal account, the user can authorize the storage of credit card data and their reuse for the payment of subsequent purchases, thus avoiding having to enter credit card data for each purchase. The user can, at any time, revoke the authorization for the reuse of credit card data for subsequent purchases, by accessing his personal account and deleting the cards already saved.

In order to ensure the security of payments made on the Site and to prevent any fraud, Maclò reserves the right to ask the user, by e-mail, to send, by the same means, a front / back copy of their card. identity and in the event that the holder of the order is different from the holder of the card, of the latter’s identity card. The document must be valid. The deadline by which the document must reach Maclò will be specified in the e-mail request. This term will not, in any case, exceed 5 working days from the receipt of the request by the user. Pending the requested document, the order will be suspended. The user is obliged to send the requested documents within the specified deadline.

In the event that Maclò does not receive these documents within the deadline specified in the e-mail request or receives expired or invalid documents, the contract will be considered terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code, and the order consequently canceled, without prejudice to Maclò’s right to compensation for any damage it may incur due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by Maclò, will result in the cancellation of the order with consequent refund of the amount. Total, if paid, by re-credit on the same payment method used. In the event of timely receipt by Maclò of the valid documentation requested, the delivery terms applicable to the order will start from the date of receipt of such documentation.

Maclò uses a payment gateway to authorize payments for Orders (“Payment gateway”); Consequently, it does not directly manage any financial information relating to the Payment Method used by the Customer, nor does the Site process any financial information provided for the completion of the Order. The Payment Gateway protects the details of the credit or debit card used by encrypting sensitive information to ensure that it is transmitted securely. The Site adopts Secure Socket Layer (SSL) technology to ensure a higher standard of security on each Order.


PayPal, an eBay company, is a fast and secure payment system. Once this payment method has been selected and then by clicking on “Place Order” a window will open overlapping where you can choose between two options:

– Make the payment with your personal Paypal account;


– Pay with any credit / prepaid card (Visa, Visa Electron, Postepay, PayPal card, Mastercard).

The system communicates directly with PayPal in total safety so Maclò never gets to know the data relating to your payment method. The amount will be charged directly to the credit card (Visa, Visa Electron, Postepay, Mastercard) or prepaid (PostePay) card that you have chosen or associated with your PayPal account. For each transaction you will receive a confirmation e-mail from PayPal. The order amount will be charged to your PayPal account at the time of order acquisition. In the event of cancellation, the amount will be refunded to your PayPal account or to your credit / prepaid card.

If you have a card belonging to the American Express or Discover circuits, you can make the payment exclusively from the site.

Select PayPal or Credit Card as the payment method and when the window opens, click on the “Pay with Paypal” button;

Once on the PayPal site, select “Don’t have a PayPal account?” and enter your American Express Discover card details.

Payment by PayPal or Credit Card speeds up order shipping times, because the transaction is verified instantly and your order goes straight to processing.

  1. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure by courier from Monday to Friday, excluding holidays and national holidays. Maclò is not responsible for unforeseeable delays or those not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation e-mail which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 72 working hours from the day on which the Customer has received a specific order confirmation e-mail. This is not guaranteed for areas such as Calabria, Sicily and Sardinia, or areas that are difficult to reach.

Please visit the Shipping and Returns page for the Return policy applied.

  1. Applicable law and disputes

These general conditions of sale and the sales contracts regulated by them are governed by Italian law.

All disputes relating to these General Conditions of Sale and the contracts regulated by them will be known by the competent Court of the place of domicile or residence of the Customer according to the applicable law or, at the choice of the same, by the Court of Milan. Without prejudice to the possibility of promoting the out-of-court resolution of disputes, as provided for by Articles 66 and 141 of the Consumer Code.

  1. Communications or complaints

For any communication, information or complaint relating to an Order and these General Sales Conditions, the Customer may contact Customer Service by choosing one of the methods indicated on the “Contacts” page.

Shipping and Returns


Orders placed on can only be delivered on the national territory by online order. If you belong to the European Union, send an e-mail to and we will assist you in placing an order by providing you with feasibility and delivery times. Orders will soon also be possible outside the EU and in other currencies.

For purchases made from abroad, shipping costs € 12 for all purchases up to a total of € 199. For purchases from € 200 upwards, shipping is free.

After the order confirmation e-mail, you will receive an e-mail with the tracking number of the shipment as soon as it is ready. Orders are delivered Monday to Friday, excluding holidays.

The courier makes several delivery attempts, if none are successful for reasons not attributable to Maclò, Maclò will refund the product by deducting the delivery and return costs.


For product information or if you are not satisfied with your purchase, contact our Customer Service at the following references:


Maclò accepts returns for any reason within 14 days from the date of delivery of the order. The cost is € 10 (not applicable for defective product).

You can make a return request by following the procedure described here:

Send an e-mail to indicating the name, address for the collection of the goods, the order number and the reason for the return

Wait for the Customer Service to process the request and send the shipping label to be applied to the envelope containing the return

Place the product in its original box, making sure it is in its original condition

Maclò will refund after receiving the return and checking the condition of the product within 5 working days

Maclò carries out a quality control on each product to prevent the customer from receiving defective products. Despite this, in the event that the customer encounters this situation, it must be reported within 24 hours of receiving the order by sending an e-mail to Customer Service certifying the defect. Once this is confirmed, Maclò will assume all costs associated with the replacement of the product.